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Digital Ombudsmen

Log a new manifestation

Create a manifestation to register a suggestion, praise, query or complaint regarding the public power. You can also report something using your profile or anonymously. After logging your manifestation, you can monitor the status by the number of protocol or by accessing your profile on the Ceará Transparente portal.

Follow Manifestations

What is the Ombudsman?

In the context of public management, the Ombudsman is the main communication channel between the citizen and the different governmental institutions. It is through such body that any person can report something.

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How can I use it?

The Ceará Transparente portal was designed was designed with the improvement of communication in mind, with a focus on helping you, citizen, to communicate with the different governmental institutions. The system allows you to log new suggestions, praise, claims and complaints.

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Articles and Academic Journal

This area is reserved for the publication of professional and academic work which discuss Ombudsman, Access to Information, Participation, Social Control and related topics.

Ombudsman Management Reports

The Controllership and General Ombudsmans Office (CGE), as the central organ of the State Ombudsman System, in compliance with the State Decree n° 33.485/2020 end the National Law nº 13.460/2017, makes the Ombudsman Management Reports available full, on a consolidated basis and by Sectoral Ombudsman, containing the quantitative and qualitative analysis of the manifestations, recurring points analysis, as well as the measures and recommendations presented by the organs and entities of State Executive Branch.

Ombudsman manifestations Statistics

Check the statistics and data about the Ombudsman manifestations created by citizens. You can browse through the different sorts of manifestations – claim, complaint, praise, query or suggestion – to refresh the data currently shown.
Showing data from January - August of 2020
33,682
Total of valid entries
11.36 Days
Total of valid entries
90.66510002782846%
Responded on time

Digital Ombudsman Satisfaction Survey

Monthly statistic panels such as the consolidated data of the Ombudsman Satisfaction Survey from service evaluations in the period carried out by citizens on Ceará Transparente.
Showing data from the period of July of 2020
4451
Manifestations answered by the State of Ceará Government
243
Querie answered by the users of Ceará Transparente

Next events

Follow the schedule of events promoted by the State of Ceará. The planning encompasses events open to the public, as well as courses and workshops aimed at public servants in State bodies and entities, in order to promote engagement and spread practices which might contribute to the development of citizenship and society.

No event registered.

Ombudsmen Network

The management model of network Ombudsman ensures the uniformity of processes, procedures and availability of information and contributes to the implementation of public policies and the assessment of services provided.
You can use all channels below to engage in a dialogue and interact with the State of Ceará, its bodies and entities. Each one of them offers different tools so that you can log your suggestions, praise, queries, claims and complaints related to the public services, apart from following the latest information about the State Government. Talk, take part, follow and make your right as a citizen count.
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